We're looking for

Junior Customer Success Manager (f/m/d)

Full-time or Part-time Linz, Vienna or Remote

Who we are

We are Storyclash, a young, fast-growing software start-up based in Linz, “Linzer Unternehmen des Jahres” and “Born Global Champion”. Our software analyzes the behavior of over 3 billion people on Facebook, Instagram, Twitter, YouTube and TikTok allowing our customers to react to viral trends, analyze competitors or find influencers. Storyclash is used all over Europe by big companies like Mercedes-Benz, Vodafone, Adidas and Kaufland.

You are a passionate social media fan, digital native and you have a knack for human communication? You want to work directly with our clients to help them realize their full potential with Storyclash? Then come join our amazing team as Junior Customer Success Manager (f/m/d)!

Your Responsibilities

  • Together with our existing customer success team you will be the first point of contact for our diverse client base: major brands, media companies, and agencies
  • Your mission is to continuously help maintain and improve relationships with our existing customers
  • You are responsible for understanding their problems, needs and wishes and coordinating them within the team
  • You support & consult our customers on possible use cases and best practices and proactively contribute to our customer development (through customer surveys, potential analyses, churn management)
  • You know our software by heart and contribute ideas and suggestions for improvement

Your Profile

  • At least 1-2 years of practical experience in customer service (ideally related to software, social media, or marketing)
  • A completed commercial or technical education paired with strong IT and social media affinity
  • You are fluent in both German and English, other foreign languages are an advantage
  • Ability to work at eye level with major brands and present yourself as a competent, professional partner
  • Excellent communication skills and empathy for our customers needs and wishes round off your profile

What we offer

  • Start-up spirit, a family-like atmosphere and a team of motivated people
  • Open-spaced office with room for creativity (plus: a chill-out area to enjoy the occasional after-work beer)
  • Lots of fun with our many gadgets like Playstation, VR, darts, tabletop soccer & our own fleet of e-scooters to take you to and from our centrally located office
  • In-house library with free books
  • Unlimited supply of free coffee & other drinks
  • Home office, Workation possibility, and our legendary Sunny Fridays (+5 extra vacation days in July!)
  • Awesome team events (trips, hackathons) and much more: www.storyclash.com/jobs
  • The minimum salary is EUR 30,000 gross per year plus a performance-related commission model without cap. Your actual offer depends on your skill set and experience.

Join our great team at Storyclash and benefit from our growth!

Click here to apply now or send us your application:
jobs@storyclash.com

Apply now

Job Benefits

Enjoy a wide range of awesome benefits

Sunny Friday

Every Friday in July is free (+5 vacation days).

Benefit Highfive

Awesome team

Family-like atmosphere, motivated team, innovative mindset.

Flexible hours & home office

Whether you're an early bird or late riser, we’ve got you covered.

Own hardware setup

Just say what you need and we buy it.

Free books

Never pay for books again, they're on us.

Benefit Scooter

Free e-scooters

We have our own scooter fleet. Get wherever you want within minutes.

Commuting

We support your commute, whether you come by car or public transport.

Free drinks

We provide finest organic coffee and other drinks, even after-work beer ;-)

Team events

At least once a year we take a trip with the whole team.

Hackathons

We host regular internal hackathons to generate new ideas.

Open-spaced office

Living-room styled space with opportunities to retreat and relax.

Fun area

Take breaks and play some PlayStation, VR or tabletop soccer.

Workation

Work from anywhere in the world for up to 2 months per year.

Jobs

Open positions at Storyclash

Development

Job Title Position Type Location
Backend Developer (f/m/d) Full-Time Linz or Vienna Apply
Frontend Developer (f/m/d) Full-Time Linz or Vienna Apply
Full Stack Developer (f/m/d) Full-Time Linz or Vienna Apply

Sales

Job Title Position Type Location
Senior Account Executive (f/m/d) Full-time Linz, Vienna or Remote Apply
Junior Account Executive (f/m/d) Full-time or Part-time Linz, Vienna or Remote Apply

Customer Success

Job Title Position Type Location
Senior Customer Success Manager (f/m/d) Full-time Linz, Vienna or Remote Apply
Junior Customer Success Manager (f/m/d) Full-time or Part-time Linz, Vienna or Remote Apply

Can't find your desired position but still want to be a part of Storyclash?

Send us your application: jobs@storyclash.com
or give us a call: +43 660 1066281

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